Privacy policy

MH Direct – Privacy Policy

Last updated: November 28, 2025

At MH Direct, we respect your privacy and want you to feel confident when you shop or interact with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website and services (the “Services”).

By visiting or using our Site, you agree to the practices described below. If you have any questions, we’re always here to help.

1. What Information We Collect

We collect information in a few different ways so we can process your orders, run our store smoothly, and improve your experience.

Information you provide to us

This includes things like:

  • Your name, email, phone number and address

  • Billing and shipping details

  • Order history

  • Account login information (if you create an account)

  • Information you include when you contact us for customer support

Payment information

Your payment details (such as card numbers) are processed securely by our payment partners (e.g., Shopify Payments, PayPal). We never store full credit card details on our servers.

Automated collection

When you browse our store, we automatically receive certain information, such as:

  • IP address

  • Device type

  • Browser type

  • How you interact with the Site

  • Pages visited and time spent on the Site

We collect this using cookies and Shopify’s standard analytics tools.

Information from third parties

We may receive information from:

  • Shopify (who powers our online store)

  • Payment providers

  • Marketing and analytics partners

  • Delivery and logistics carriers

2. How We Use Your Information

We use your information to keep your experience smooth, safe and simple. This includes:

Processing and delivering your orders

  • Handling payments

  • Shipping your goods

  • Providing updates and notifications

  • Managing returns or exchanges

Customer support

  • Responding to enquiries

  • Resolving issues

  • Providing after-sales support

Improving our store and services

  • Understanding how customers use our Site

  • Improving speed, navigation and product experience

  • Preventing fraud and ensuring security

Marketing and updates (optional)

  • Sending product updates, offers, and newsletters

  • Tailoring advertising based on your preferences
    You can unsubscribe from marketing at any time.

3. Cookies and Tracking

Like most online stores, we use cookies to keep things running smoothly. Cookies help us:

  • Remember your cart

  • Keep you logged in

  • Understand website traffic

  • Personalise your shopping experience

You can manage or disable cookies in your browser settings, but some features may not work correctly without them.

For details on Shopify’s cookie usage:
https://www.shopify.com/legal/cookies

4. When We Share Your Information

We only share information when it’s necessary to operate our business or when required by law.

This may include sharing information with:

  • Shopify

  • Payment processors

  • Delivery partners

  • IT and analytics service providers

  • Marketing and email platforms (if you subscribe)

  • Legal authorities when required

We do not sell your personal information.

5. Security

We take reasonable steps to protect your information from unauthorised access, loss or misuse. While no system is completely foolproof, we use trusted platforms (such as Shopify) and standard security practices to keep your data safe.

6. How Long We Keep Information

We keep your information only as long as we need it to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Improve our services

After this, we securely delete or anonymise it.

7. Your Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal information we hold

  • Requesting corrections

  • Asking us to delete your information (where legally possible)

  • Opting out of marketing

  • Restricting certain uses of your information

To exercise any of these rights, just reach out to us.

8. Children’s Privacy

Our Services are not directed at children, and we do not knowingly collect information from anyone under 16. If you believe a child has provided personal information, please contact us so we can remove it.

9. International Transfers

Our store is powered by Shopify, and some of your data may be processed overseas (including Canada, the United States, and other regions where Shopify or service partners operate). Shopify uses appropriate safeguards to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of the page. Your continued use of the Site means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, feel free to contact us:

📧 hello@mhdirect.com.au

We’re here to help.